Edited Date: 19/9/2024
At CLASSY FZ LLE (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our mobile application (“App”) and visit our website classygulf.com (“Website”), both of which are hosted on WordPress and powered by Firebase backend services. By using our App and Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1. Personal Information
We collect personal information that you provide to us directly, such as:
- Name
- Email address
- Phone number
- Payment information (if applicable)
- Address (for delivery of purchased items)
- User account details (username, profile picture)
1.2. Automatically Collected Information
When you use the App or Website, we collect certain information automatically, such as:
- Device Information: Device type, operating system, unique device identifiers (UDID), and IP address.
- Usage Information: Pages visited, time spent, and interactions within the App and Website.
- Location Information: Approximate location based on your device’s IP address (only if location access is enabled).
1.3. Firebase Analytics and Services
We use Firebase Analytics and related Firebase services for tracking user behavior, performance monitoring, and crash reporting. Firebase may collect:
- Usage data
- Device identifiers
- Crash logs
For more information on Firebase data collection, please review Firebase’s Privacy Policy.
1.4. Cookies and Tracking Technologies
We use cookies, pixels, and other tracking technologies to collect information about your interaction with our App and Website, to remember your preferences, and to improve user experience. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
- Account Creation and Management: To create and manage your user account in the App or Website.
- Order Fulfillment: To process orders, payments, and deliver products or services purchased via the store.
- Improve Our Services: To analyze user behavior and improve the functionality of the App and Website.
- Marketing Communications: To send you marketing materials, promotions, and updates (with your consent).
- Customer Support: To provide support and respond to your inquiries.
- Security: To monitor for security breaches and protect your account and our systems.
3. Sharing of Information
3.1. With Third-Party Service Providers
We may share your information with third-party service providers, such as:
- Firebase: For backend services, including analytics and crash reporting.
- WordPress Hosting Provider: For website management and hosting.
- Payment Processors: To process transactions securely.
- Email Service Providers: For sending emails and notifications.
These providers are only allowed to use your data in accordance with our instructions and must adhere to strict confidentiality and security obligations.
3.2. Legal Requirements
We may disclose your information if required by law, such as:
- To comply with a legal obligation, court order, or government request.
- To protect our rights or property, or to ensure the safety of our users and the public.
4. Data Retention
We will retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce agreements. We will delete or anonymize your data when it is no longer needed.
5. Data Security
We take the security of your information seriously and implement industry-standard security measures to protect against unauthorized access, disclosure, or alteration. These measures include encryption, access controls, and secure storage. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Data Portability: You may request a copy of your data in a portable format.
- Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at privacy@classygulf.com.
7. Children’s Privacy
Our App and Website are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it immediately.
8. International Data Transfers
As our services may operate globally, your personal data may be transferred to and processed in countries outside of your home country, including countries where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your data during such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will notify you by revising the “Effective Date” at the top of this policy and, in some cases, providing additional notice through the App or Website. Please review the Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
CLASSY FZ LLE
Email: info@classygulf.com
Address: UAE, Fujairah, Creative City Tower